PROFESSIONAL SUMMARY

Information Systems Technology Director with extensive expertise in network management, technical training, and coaching/mentoring. Demonstrated supervisory, management, and computer hardware and software skills. Progressive background in diverse educational and business environments including: eCustomer interactions via Web, email, and chat, Educational Institutions, Banking, Manufacturing, Telephony, and Sales. Creative, independent, flexible, and self-starter with excellent interpersonal skills. Able to lead through the promotion of good will and teamwork.

CERTIFICATIONS

EXPERIENCE

Illinois School District Technologist

Technology Director and Coordinator,

Responsible for all of the school district’s Personal Computers, Network and Telephony technology.

•  Monitor all aspects of the computer network bandwidth, network access, storage capacity, and mission critical applications.

•  Responsible for Schools and Libraries Division E-Rate funding application to support the co-authored Technology Plan annually.

•  Train personnel on the use of all the technology products implemented in the district.

-   Microsoft Office System suite of products.

-   Student and teacher network applications.

-   Printers, faxes, PBX (digital) telephones, and cellular telephones.

•  Manage the purchase, installation, configuration, and maintenance of all technology products.

•  Provide remote desktop management and deployment from any workstation in the district.

•  Responsible for installation, maintenance, troubleshooting and repairing computers and electronic equipment.

•  Responsible for Life/Safety issues that involve electrical and cooling of technology equipment.

•  Responsible for new or upgrade building designs for electrical and electronic equipment.

•  Responsible for managing projects, vendors and consultants used to implement technology solutions.

•  Negotiate with vendors high quality, low price technology solutions.

•  Consistently reviewing global information technology solutions and implement as necessary.

•  Deployed 600 workstations utilizing Windows 2000 or Windows XP operating systems.

•  Migrate old servers from Windows NT to Windows 2000/2003 and implement new servers with Windows 2000/2003.

•  Implement the use of Microsoft Active Directory to manage users, computers, printers and user information.

•  Maintain email accounts and train users on proper use of email.

•  Maintain the security, accessibility, integrity, and confidentiality of data, programs and network.

•  Maintain inventory records for software, hardware, peripherals, and licenses.

•  Assist in the development, implementation, modification, maintenance, distribution, and endorsement of policies, standards, and procedures.

•  Training interns and technicians that assisted in the technology projects.

Rockwell Electronic Commerce

Business Solutions Integrator and Systems Engineer,

Responsible for Third Party product testing and integration with Rockwell telephony products. Also responsible for testing and integrating Rockwell products consisting of telephony, Internet, database, email, wireless, collaboration, and project management products.

•  Managed the external (Third Party) customer product evaluation and testing.

-   Help generate up to $200,000 of revenue annually for the Rockwell from alliance partnership fees.

•  Computer Telephony Integration (CTI) integration and solution design.

-   Product integration and solutions utilizing Telephony Automatic Call Distributor (ACD), Internet ACD and Email ACD technology.

-   Provided LAN and WAN consulting services for major accounts, generating a billable rate up to  $150/hour revenue.

•  Acted as a technical consultant for Rockwell’s multimedia call center products.

•  Assisted in the design and implementation of Wireless LAN Medium Access Control (MAC), Voice over Asynchronous Transfer Mode (VoATM), Voice over Frame Relay (VoFR), and Voice over IP (VoIP) technologies with Telephony equipment.

•  Implemented and managed a Web based project management and project reporting system.

Electronic Data Systems (EDS)

Systems Integrator and Network Manager.

Managed programming and development projects involving manufacturing, banking, and LAN/WAN networks.

•  Designed, implemented, and managed Local Area Networks for 200+ systems developers at a developer’s resource center and 200+ personnel at a banking data center.

-   Provided consulting and programming support for customers

•  Designed manufacturing applications and programmed in various mainframe languages.

-   Languages: Assembler, COBOL, CICS, IMS, and DB2.

•  Provided extensive support for PC hardware and PC software.

•  Provided the integration of Manufacturing Resource Planning (MRP II) solutions.

•  Written and implemented a program for Electronic Software Distribution (ESD) for major company used nationwide.

Continental Illinois National Bank

Systems Programmer and Analyst,

Responsible for writing, designing, testing, and implementing applications for the banking industry.

•  Designed banking applications and programmed in various mainframe languages.

-   Languages: Assembler, COBOL, CICS, IMS, FORTRAN, and PL/1.

•  Acted as a PC Lab Coordinator for the Personal Computers used by the programming staff.

Other Work Experience

Adjunct Professor,

Responsible for class curriculum for various credit and non-credit courses.

•  Provided training in Microsoft, CISCO, Novell, Networking, Helpdesk, Network+, A+, and Computer hardware repair and software implementation.

•  Provided training and assistance to students weekly in Open Lab covering the various Computer Technology courses.

•  Mentor Computer Technology Interns for the job market. Allow Interns to assist in School District technology projects.